House Explorer Privacy Policy

House Explorer is operated by Expert-Hub Software Solutions ("Expert-Hub", "we", "us", or "our"). This Privacy Policy explains how we collect, use, share, protect, retain, and delete personal data when you use House Explorer, including the Rent Rack property-management and rent-payment features. We process personal data in accordance with the Nigeria Data Protection Act 2023 and applicable regulations, directives, and guidance issued by the Nigeria Data Protection Commission (NDPC).

1. Information We Collect

Account and Profile Information: Name, email address, phone number, password/account credentials, role, and profile details.

Property, Listing and Referral Information: Property details, images, videos, addresses or geolocation information used to describe or verify properties, referral information, and landlord/property-owner contact information submitted for legitimate platform purposes.

Rent Rack Property and Tenancy Information: Property-unit details, rental amounts, occupancy status, tenant invitations, tenancy records, payment-plan selections, invoice and payment history, maintenance requests, and related operational records.

Identity Verification Information: Where identity verification is required, we may collect identity details, identity-document images, proof-of-address documents, verification status, and information supplied to correct or resubmit a verification request.

Financial and Payout Information: Payment confirmations, transaction history, wallet balances, withdrawal requests, bank-account details used for payouts, and related payment or settlement information. Card processing is handled by payment partners such as Paystack; we do not store full payment-card numbers.

Usage, Device and Analytics Information: Device type, browser or app information, IP address, app or website interactions, and analytics information used to understand performance and improve the service. Where used, analytics providers may process this information on our behalf.

Communications and Support Information: Messages, enquiries, maintenance descriptions, support tickets, feedback, and other communications you send to us or through the service.

2. How We Use Your Information

• Provide, maintain, secure, and improve House Explorer and Rent Rack.
• Create and manage accounts, profiles, roles, properties, property units, tenant invitations, tenancy records, and maintenance workflows.
• Operate Rent Rack payment plans, invoices, payment tracking, wallets, withdrawals, payouts, reminders, and related financial records.
• Verify identities, property information, and platform activity where verification is required.
• Prevent fraud, investigate suspicious activity, protect users and the platform, and comply with legal or regulatory obligations.
• Process referrals, rewards, or other platform programmes where applicable.
• Communicate with you about your account, transactions, service activity, support requests, security notices, and important product changes.
• Analyze service usage and performance and improve the user experience.
• Send promotional communications only where we have an appropriate legal basis or your consent, and provide a way to opt out where required.

3. How We Share Your Information

Payment and Payout Providers: We may share transaction or payout information with payment processors and financial-service providers, including Paystack, where necessary to process payments, withdrawals, settlements, or related services.

Technology and Analytics Providers: We may use service providers, including analytics providers such as Google Analytics where enabled, to host, secure, monitor, analyze, or improve the service.

Verification Providers and Authorized Reviewers: Where identity or other verification is required, relevant information may be reviewed by authorized personnel or service providers strictly for verification, fraud prevention, security, or compliance purposes.

Credit or Financial Partners: If you expressly use an eligible payment-history, credit-reporting, or credit-scoring feature, and where legally permitted, relevant payment-history information may be shared with authorized partners for that feature.

Agents, Landlords and Property Managers: Where required for a property-related service that you request, we may share the minimum contact or property information needed to facilitate that interaction.

Legal and Regulatory Authorities: We may disclose information where required by law, lawful process, regulatory obligation, or to protect the rights, security, and integrity of users or the service.

We do not sell personal data to third parties.

4. Cookies, Analytics and Similar Technologies

Our website may use cookies and similar technologies to remember preferences, understand usage, and improve the service. Our mobile app may use analytics, diagnostics, notification, or similar technologies provided by us or our service providers. The exact data collected through the Android app must remain consistent with the disclosures in the Google Play Data Safety section.

5. Data Security

We use technical and organizational measures designed to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure. These measures may include access controls, secure hosting, encryption in transit where applicable, and restricted access to sensitive information. No electronic system can be guaranteed to be completely secure.

6. Data Retention and Account Deletion

We retain personal data only for as long as reasonably necessary to provide the service, complete transactions and payouts, maintain security and fraud-prevention records, resolve disputes, enforce our agreements, and meet legal or regulatory obligations. Retention periods may therefore differ by data type.

When an account-deletion request is completed, we will delete or irreversibly anonymize personal data associated with the account, except information that we are permitted or required to retain for legitimate legal, regulatory, fraud-prevention, security, accounting, or dispute-resolution purposes. Where data must be retained, we will limit its use to the purpose that requires retention.

You may request access to, correction of, or deletion of your account or personal data by contacting help@housexplorer.com . Where the Android app allows account creation, House Explorer will also provide the in-app account-deletion path and public web resource required for Google Play account deletion requests.

Account deletion page: https://housexplorer.com/account-deletion

7. Your Data Protection Rights

Subject to applicable law, you may have the right to:

• Request access to personal data we hold about you.
• Request correction of inaccurate or incomplete personal data.
• Request deletion of personal data where applicable.
• Object to or request restriction of certain processing where applicable.
• Withdraw consent where processing is based on consent, without affecting processing already carried out lawfully.
• Lodge a complaint with the Nigeria Data Protection Commission (NDPC) if you believe your data-protection rights have been infringed.

To exercise a privacy right, contact us at help@housexplorer.com . We may need to verify your identity before acting on a request.

8. Children’s Privacy

House Explorer and Rent Rack are intended for users aged 18 years and older. We do not knowingly permit children to create accounts. If we become aware that personal data has been collected from a child contrary to this policy, we will take appropriate steps to delete it.

9. International Data Transfers

House Explorer primarily operates from Nigeria. Some service providers may process data in other countries. Where personal data is transferred internationally, we will take steps required by applicable law to protect the data and ensure that the transfer is lawful.

10. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to House Explorer, Rent Rack, our service providers, legal requirements, or data practices. When changes are material, we may notify users through the app, website, email, or another appropriate channel. The effective date at the top of this policy shows when this version took effect.

11. Contact Us

For privacy questions, requests, complaints, or account/data-deletion requests, contact: