House Explorer Privacy Commitment

Effective Date: 22nd of April, 2025

Welcome to House Explorer! We are committed to protecting your privacy and ensuring the security of your personal information.

1. Information We Collect

• Account Information: Name, email address, phone number, and user profile details.
• Property Listings: Property details, images, videos, and location information.
• Usage Information: Device type, browser type, IP address, and browsing behavior.
• Payment Information: Only payment confirmation details (actual financial information is processed securely by our payment partners).
• Communication Data: Messages or inquiries you send through our platform.

2. How We Use Your Information

• To provide, maintain, and improve our services.
• To facilitate property listings, matches, and notifications.
• To communicate with you about your account, services, and updates.
• To enhance security, prevent fraud, and comply with legal obligations.
• For promotional purposes only with your consent.

3. How We Share Your Information

• Service Providers: With trusted partners like Paystack for payments, and Google Analytics for service improvement.
• Agents and Property Owners: Your contact details may be shared for property-related communications after your consent.
• Legal Compliance: To comply with legal obligations or respond to lawful requests.

We do not sell your personal data to third parties.

4. Cookies and Tracking Technologies

We use cookies to improve your browsing experience, personalize content, and analyze site traffic. You can manage your cookie preferences at any time in your browser settings.

5. Your Rights

Under Nigeria’s NDPR and global standards, you have the right to:

• Request access to, correction, or deletion of your personal data.
• Object to data processing or withdraw your consent at any time.

Submit requests by contacting us at: help@housexplorer.com.

6. Data Security

We implement industry-standard security measures, including data encryption, secure server hosting, and regular security audits. However, no online service can guarantee absolute security.

7. Children’s Privacy

House Explorer is intended for users 18 years and older. We do not knowingly collect information from children.

8. Data Retention

We retain your personal information as long as necessary to provide services, comply with legal obligations, and resolve disputes.

9. International Data Transfers

If you are accessing House Explorer outside Nigeria, please note that your data may be transferred to and processed in Nigeria where our servers are located.

10. Changes to This Policy

We may update this Privacy Policy. Significant changes will be communicated via email or a prominent notice on our platform.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, contact us at:

• Email: help@housexplorer.com
• Phone: +234-911-498-4858
• Address: No 12 O'Connor Street, Owerri Road Bustop, Asata by Presidential Road, Enugu.

Thank you for trusting House Explorer. Your privacy matters to us!