House Explorer Privacy Commitment

Effective Date: March 22, 2026

Welcome to House Explorer! We are committed to protecting your privacy and ensuring the security of your personal information. As a platform providing property listings, rent collection (Rent Track), and referral programs, we process data with the highest standards of transparency and security in accordance with the Nigeria Data Protection Regulation (NDPR).

1. Information We Collect

• Account Information: Name, email address, phone number, and user profile details.
• Property & Scout Data: Property details, images, videos, geolocation data (to verify property locations), and third-party landlord contact information submitted by Agents or Scouts for verification purposes.
• Usage Information: Device type, browser type, IP address, and browsing behavior.
• Financial & Payout Information: Payment confirmation details for Rent Rack subscriptions. For users earning rewards through our Scout or Referral programs, we collect payout details (such as bank account numbers or mobile network providers for airtime). Note: Actual card processing is handled securely by our payment partners; we do not store full credit card numbers.
• Communication Data: Messages, inquiries, or support tickets you send through our platform.

2. How We Use Your Information

• To provide, maintain, and improve our platform and services.
• To facilitate property listings, Smart Matches, and push notifications.
• To manage the Rent Rack program, including automating flexible rent cycles, tracking payment history, and sending reminders.
• To verify leads, process rewards, and issue payouts for the Scout and Referral Programs.
• To communicate with you about your account, services, and system updates.
• To enhance security, prevent fraud, verify identities, and comply with legal obligations.
• For promotional purposes (only with your explicit consent).

3. How We Share Your Information

• Service Providers: With trusted partners like Paystack for payment processing, and Google Analytics for service improvement.
• Credit Bureaus & Financial Partners: If you utilize the Rent Rack program to build your payment history or access credit scoring features, we may share your on-time payment records with authorized credit bureaus.
• Agents and Property Owners: Your contact details may be shared for property-related communications after you express interest (e.g., clicking "WhatsApp Agent").
• Legal Compliance: To comply with legal obligations, enforce our Terms of Use, or respond to lawful requests from authorities.

We do not sell your personal data to third parties.

4. Cookies and Tracking Technologies

We use cookies to improve your browsing experience, personalize content, and analyze site traffic. You can manage your cookie preferences at any time in your browser settings.

5. Your Rights

Under Nigeria’s NDPR and global data protection standards, you have the right to:

• Request access to, correction of, or deletion of your personal data.
• Object to data processing or withdraw your consent at any time.
• Submit data-related requests by contacting us at: help@housexplorer.com.

6. Data Security

We implement industry-standard security measures, including data encryption, secure server hosting, and regular security audits. However, no online service or electronic storage can guarantee 100% absolute security.

7. Children’s Privacy

House Explorer is intended for users 18 years and older. We do not knowingly collect information from children. If we discover that a minor has provided us with personal data, we will delete such information immediately.

8. Data Retention

We retain your personal information as long as necessary to provide our services, process your Rent Rack subscriptions, facilitate Scout payouts, comply with legal obligations, and resolve disputes.

9. International Data Transfers

If you are accessing House Explorer outside Nigeria, please note that your data may be transferred to and processed in Nigeria where our primary servers and operations are located.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our features (such as new Rent Rack updates) or legal requirements. Significant changes will be communicated via email or a prominent notice on our platform dashboard.

11. Contact Us

If you have any questions, disputes, or concerns about this Privacy Policy or your personal data, please contact our Data Protection Officer at:

Email: help@housexplorer.com
Phone: +234-911-498-4858
Address: No 12 O'Connor Street, Owerri Road Bus Stop, Asata by Presidential Road, Enugu.

Thank you for trusting House Explorer. Your privacy and security are our top priority!