Terms of Use for House Explorer

House Explorer is operated by Expert-Hub Software Solutions ("Expert-Hub", "we", "us", or "our"). These Terms of Use ("Terms") govern your access to and use of House Explorer, including the Rent Rack feature and other services made available through our website or mobile app. By accessing or using the service, you agree to these Terms. If you do not agree, do not use the service.

1. Eligibility, Registration and Account Security

You must be at least 18 years old to register for or use House Explorer or Rent Rack.

You must provide accurate, current, and complete information and keep your account details up to date.

You are responsible for safeguarding your password and account access and for promptly reporting suspected unauthorized access.

Where Rent Rack requires financial, bank, tenancy, property-unit, or identity-verification information, you must provide accurate information and documents.

We may send account, security, payment, maintenance, tenancy, and service notifications by email, push notification, or other channels associated with your account.

2. Permitted Use and Restrictions

You may use House Explorer and Rent Rack only for lawful purposes and for the functions made available to your account or role. You must not:

• Damage, disrupt, overload, interfere with, or attempt to compromise the service or another user’s access.
• Use bots, scrapers, automated tools, or unauthorized interfaces to access the service without our written permission.
• Reverse engineer, copy, extract, or misuse proprietary platform processes, software, payment data, or property data except where permitted by law.
• Bypass account restrictions, verification requirements, payment controls, or security measures.
• Submit unlawful, infringing, abusive, deceptive, fraudulent, or harmful content or information.
• Use another person’s account or impersonate another person or organization.

3. Content and Materials You Provide

You retain ownership of content and materials you submit, including property information, images, videos, maintenance information, and related materials. You grant us a non-exclusive, royalty-free license to host, reproduce, display, modify for technical formatting, distribute, and otherwise use those materials as reasonably necessary to provide, verify, secure, operate, and promote the House Explorer service. Where we use property media for marketing or social-media promotion, that use must relate to the service and the rights you have granted or otherwise authorized.

You represent that you have the rights and permissions necessary to submit the materials and any personal information contained in them. We may remove or restrict content that violates these Terms, applicable law, or platform policies.

4. Property Listings, Verification and Agent Obligations

Property listings must accurately describe the property being advertised and must comply with any listing rules displayed by House Explorer.

To support trust and listing verification, House Explorer may contact a property owner using contact details supplied by an agent or other authorized submitter.

An agent who submits a property owner’s contact information must have the owner’s appropriate consent or other lawful authority to provide that information for the stated verification purpose.

Agents, landlords, and property managers remain responsible for the accuracy of property information, rental terms, property-unit details, and other information they submit.

A House Explorer verification status reflects the checks we performed; it is not a guarantee that every fact about a property, party, or transaction is accurate or will remain unchanged.

5. Rent Rack: Property, Unit and Tenancy Management

Rent Rack is a House Explorer feature that helps landlords/property managers and tenants manage rental records, property units, tenant invitations, rent-payment schedules, payments, wallets/payouts, and maintenance activity. House Explorer provides the technology and payment-facilitation layer; we are not a party to the underlying tenancy agreement and do not act as an estate agent merely because Rent Rack is used.

Landlord / Property Manager Responsibilities

• Provide accurate property, property-unit, rental, bank/payout, and tenancy information.
• Use tenant invitation links only for the intended property unit and keep tenancy records reasonably current.
• Respond to maintenance requests, payment issues, and tenant communications in a timely manner.
• Comply with applicable tenancy, property, consumer, payment, and data-protection laws.

Tenant Responsibilities

• Provide accurate account, tenancy, identity-verification, and payment information where required.
• Review the property unit, rent amount, payment plan, invoice information, and due dates before confirming or paying.
• Pay amounts due under the selected payment plan and address overdue amounts promptly.
• Submit accurate maintenance information and cooperate reasonably with the landlord/property manager in resolving maintenance issues.

Identity Verification

Where identity verification is required for a Rent Rack role or financial tenancy feature, House Explorer may require identity and address documents before enabling payment-plan activation, invoice payment, wallet, payout, or other financial features. A verification submission may be approved, rejected with a reason, or returned for correction and resubmission. You must not submit false, altered, or unauthorized verification documents.

Payment Plans and Rental Cycles

Where flexible rent payment is available, the standard Rent Rack payment-plan options are Weekly, Monthly, Quarterly, and Six-monthly. The app will display the applicable installment amount, payment count, and due dates before confirmation.

Weekly plans may use 43 scheduled installments across the tenancy year. The reduced number of scheduled weeks creates a recovery buffer; it does not waive or erase any missed installment or rent obligation.

Monthly plans generally use 12 scheduled installments, Quarterly plans 4 installments, and Six-monthly plans 2 installments, subject to the rent amount and tenancy configuration shown in the service.

If an unpaid first invoice must be replaced because a payment plan is changed before the first payment, the existing unpaid invoice may be voided and a replacement schedule/invoice generated.

After a rent payment is successfully confirmed, Rent Rack may mark the current invoice as paid and automatically generate the next scheduled invoice.

A change to the landlord’s rent amount does not retroactively change the agreed rent for an active tenancy period or existing invoices. A new rent amount applies to a future tenancy or renewal period unless the parties lawfully agree otherwise.

Payments, Wallets, Withdrawals and Payouts

House Explorer may facilitate rent payments and related financial activity through payment processors and financial-service providers. Rent Rack may display wallet balances, pending clearance, transaction history, withdrawal options, bank-account information, automatic- withdrawal settings, or payout information where those features are enabled. You authorize us and our payment partners to process instructions necessary to provide these features.

House Explorer does not store full payment-card numbers where card processing is handled by a payment partner. Payment processing, settlements, failed transactions, reversals, and bank transfers may also be subject to the payment provider’s terms and processing timelines.

Fees, Refunds and Reversals

Any House Explorer or Rent Rack service fee will be disclosed before it is charged. Service fees are non-refundable once the applicable service has been provided or commenced, except where a refund is required by law or expressly stated otherwise. Rent payments, payment reversals, failed transactions, chargebacks, or refunds connected with an underlying tenancy may be handled according to applicable law, the payment provider’s rules, and the relevant tenancy circumstances. Nothing in these Terms removes rights that cannot lawfully be excluded.

Maintenance Requests

Rent Rack may allow tenants to submit maintenance requests and landlords/property managers to track and respond to them. Priority labels, statuses, images, and timestamps are operational tools and do not replace a landlord’s or tenant’s legal obligations under an applicable tenancy arrangement or law.

6. Communications and Notifications

By using the service, you agree to receive transactional and service communications that are reasonably necessary to operate your account, including verification notices, payment reminders, invoice updates, maintenance updates, security messages, and important changes. Marketing communications will be sent only where permitted and may be opted out of where required by law.

7. Third-Party Services and Links

House Explorer may rely on or link to third-party services such as payment processors, analytics providers, maps, communication tools, or external websites. Those services may have their own terms and privacy practices. A link or integration does not mean that we control or guarantee the third party’s service.

8. Account Suspension, Closure and Deletion

We may restrict, suspend, or terminate access where we reasonably believe an account is being used unlawfully, fraudulently, in breach of these Terms, or in a way that threatens users, payments, data, or platform security. Where appropriate, we may provide an opportunity to correct the issue.

You may request account and associated-data deletion in accordance with our Privacy Policy. Deletion does not cancel outstanding lawful payment obligations or require us to delete information that we must retain for legal, regulatory, accounting, fraud-prevention, security, or dispute-resolution purposes.

Account deletion page: https://housexplorer.com/account-deletion

9. Your Responsibilities and the Underlying Property Transaction

House Explorer is not an estate agency merely by providing the platform. Agents, landlords, property managers, and tenants remain responsible for their underlying property and tenancy arrangements. House Explorer may facilitate payments and records through Rent Rack, but we do not become the landlord, tenant, buyer, seller, or estate agent in the underlying transaction and do not determine private landlord-tenant disputes.

You are responsible for checking property details, payment terms, tenancy information, and other material information before making a decision.

You should obtain independent professional or legal advice where appropriate before entering into a property or tenancy transaction.

You must act in good faith and comply with applicable law in interactions with other users.

10. Availability of the Service

We aim to keep House Explorer and Rent Rack available, but we do not guarantee uninterrupted or error-free operation. Maintenance, upgrades, security events, network failures, third-party outages, or other circumstances may temporarily affect availability. We may modify, suspend, or discontinue features where reasonably necessary, subject to applicable law.

11. Disclaimers

The service is provided on an "as is" and "as available" basis to the extent permitted by law. Property information and Rent Rack records may include information supplied by users or third parties. Verification efforts are intended to improve trust but do not guarantee the accuracy, completeness, availability, or suitability of every property, user, payment, or tenancy record. Users remain responsible for making appropriate enquiries and decisions.

12. Limitation of Liability

To the maximum extent permitted by applicable law, Expert-Hub Software Solutions and its officers, employees, contractors, and suppliers will not be liable for indirect, incidental, special, consequential, or punitive losses arising from use of the service. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.

13. Indemnification

To the extent permitted by law, you agree to indemnify and hold Expert-Hub Software Solutions and its officers, employees, contractors, and suppliers harmless from third-party claims arising from your unlawful use of the service, your material breach of these Terms, or your infringement of another person’s rights.

14. Changes to These Terms

We may update these Terms to reflect changes to the service, legal requirements, payment features, security needs, or business operations. Material changes may be communicated through the app, website, email, or another appropriate channel. Continued use after the effective date of updated Terms constitutes acceptance where permitted by law.

15. Applicable Law

These Terms are governed by the laws of the Federal Republic of Nigeria. Any dispute will be handled by a court or other competent forum in Nigeria, subject to any mandatory rights or procedures that apply under Nigerian law.

16. Privacy and Data Processing

Use of House Explorer and Rent Rack is also governed by the House Explorer Privacy Policy. The Privacy Policy explains how we collect, use, share, protect, retain, and delete personal data, including property information, identity-verification data, payment history, bank/payout information, and maintenance data, in accordance with the Nigeria Data Protection Act 2023 and applicable NDPC requirements.

Privacy Policy: https://housexplorer.com/privacy-policy

17. General

If any provision of these Terms is held invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by law. A delay or failure to enforce a provision is not a waiver of that provision. These Terms, together with the Privacy Policy and any service-specific terms presented to you, form the agreement governing your use of House Explorer and Rent Rack.

18. Contact Us